Support
We're here to help.
Real humans, fast replies. Pick a topic below or just send us an email — we typically respond within one business day.
Email support· Avg response under 24h, weekdays
Topic 01
Billing & subscriptions
Plan changes, refunds, invoices, payment failures, or VAT/GST receipts.
Email about thisTopic 02Audit not working
Stuck audit, fetch failure, missing scores, or incorrect recommendations.
Email about thisTopic 03Feature request
Idea for a new scorer, integration, or workflow improvement? We're listening.
Email about thisTopic 04How-to questions
Help interpreting your scores, picking pages to audit, or shipping the fixes.
Email about thisTip
Help us help you faster.
When you email, including these details cuts response time roughly in half.
- The audit ID or URL you were running
- What you expected vs what happened
- A screenshot or short screen recording, if relevant
- Browser + OS (especially for UI bugs)
Direct contactsupport@beeonline.co.in
Replies come from a real person on the VisibilityIQ team — not a ticketing bot.
Mon–Fri · 9:00–18:00 IST
Common questions
Frequently asked questions.
How quickly do you reply?
We aim to reply to every email within one business day. Billing and account-access issues are prioritized.
I forgot my password.
Sign in is currently magic-link based. Just enter your email on the sign-in page and check your inbox for a fresh link.
Can I get a refund?
Yes — if something went wrong, email us within 14 days of the charge and we'll handle it. We'd rather fix the underlying issue than keep your money.
Can I delete my account and data?
Of course. Email support@beeonline.co.in from the address tied to your account and we'll remove your workspace and audit data within 7 days.
Is the platform GDPR / DPA friendly?
We don't sell data, we use a small set of named sub-processors, and we honor access / deletion requests. See the Privacy Policy for the full list.
Didn't find what you needed?
Send us an email and we'll get back to you on the next business day.